Spotlight: Interview with PH Web & Graphic Designer Ericson Luciano

Ericson Luciano is a twenty-three year old web and graphic designer/enthusiast, specializing on print and logo design. Eric or Ewic graduated with a degree of BS Information Technology from City of Malabon University.

He used to work for a private firm here in Manila, now he currently works as a freelance graphic designer. He started freelancing way back 4th year high school via Odesk, to cover school and personal expenses. It also enabled him to decide whether to work in a corporate setting or to stick to freelancing. Most of his clients are referral of friends, from online freelancing sites, Facebook and even people he met on community events.

I’ve met Kuya Ericson via WebGeeks group on Facebook but we actually just met in person last year during Drupal Developers’ Day, where we both volunteer for PHDUG. I have always admired how creative Kuya is, despite how some people treat him because of his disability (which for me is a blessing in disguise), so I asked him to run an interview with me to share about his background, his experience as a graphic designer and his standpoint on some commonly asked questions in this field.

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The Results Companies, a leading Business Process Outsourcing (BPO) provider of Customer Experience Management (CEM) solutions, opened its third site last May 23, 2012 at Q Plaza, Cainta, Rizal. The celebration was attended by Cainta Mayor Mon Ilagan and Vice Mayor Roberto Sikat, various media personalities, as well as members of Results’ Executive Team.

The event started with a ribbon cutting ceremony, followed by the blessing of the facility, and a Q&A portion with Results’ Executive Team.

Ribbon cutting led by Cainta Vice Mayor Roberto Sicat, Results’ SVP for Operations Aaron Fender, Cainta Mayor Mon Ilagan, and President/COO Alec Brecker.

“The launch of Q Plaza is an exciting time for Results. The Philippine market has provided us with incredible success and we plan to continue the expansion of Q Plaza to a total of 750 seats over the next 12 months.”

– Results’ SVP of Operations Aaron Fender

During Q&A

The initial phase of the center’s build out will result in a 250-seat cutting edge contact center, equipped with the latest technology and amenities to support the work environment. The new location will include a significant support structure of operation managers, supervisors, trainers and quality roles.

Great news for the residents of Marikina, Rizal, Pasig and Quezon City, the new facility is strategically located at the junction of these heavily populated suburban areas. The BPO operates in two other locations in the country – Silver City, Pasig and Eastwood, Quezon City.

The company is accepting applications for sales agents and support positions through their website at www.theresultscompanies.com/jobs.

About The Results Companies

For more than 20 years, The Results Companies has served as a premier global customer solutions provider for Fortune 500 companies. With over 5,000 employees in 11 near shore, off shore and domestic customer contact centers, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our clients.

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